Testimonials

Just wanted to drop a note of appreciation to you all. Our machine arrived safe and sound yesterday and we’re just thrilled. Exactly as you said, it’s in superb condition and all functions operate perfectly. It is all we could have asked for and a wonderful addition to our game room.After our horrible experience w/another source, we nearly decided to let the idea of a Pinball machine go because it was too much risk buying unseen goods. We’re so glad we made the call to The Pinball Company. The product is precisely as advertised, your packaging for shipment was well beyond what could have been expected and the delivery/setup process went just fine.Thank you for a job very well done……..Elvis is in the building to stay………. 

LARRY & PAT

” Nic and Brooke, I received my Whitewater pinball today in very excellent condition. I could not believe how well it was prepared for shipping. When I saw the machine strapped to a very substantial shipping pallet, encased with numerous layers of plastic wrap, cardboard edge protectors, three shipping blankets, the legs individually wrapped, and un-packing and set up directions conveniently attached to the top I could tell that I was dealing with a very professional organization. My quest for Whitewater took me to many shady and some absolutely non-legit “companies” that I was shocked to come in contact with. I did find a few companies that seemed reasonable and trustworthy but none of them even came close to impressing me as The Pinball Company has. Brooke was very kind to email me pics of Whitewater when it soon became available and also when it was ready for packaging for my approval. This was very much appreciated. Delivery was quick and on time and the driver brought our curbside delivery directly into our garage. He couldn’t have been nicer. After unpacking the machine was found to be in excellent condition and plays flawlessly. I am extremely satisfied with the pinball machine and the experience dealing with The Pinball Company. Thank you so much for making this all happen. I would absolutely recommend your company to anyone in the market for a pin. If they would go directly to you they could avoid a whole lot of aggravation. 

Mark B

” We purchased the Addam’s Family pinball machine from The Pinball Company in Feb. 2013. We had used the machine in several arcades and loved the different features. We searched online to purchase the machine for our finished basement and found it listed in several places including Ebay, Craig’s List and The Pinball Co.. After doing research, we found the machine to be slightly more expensive at The Pinball Company. However, the tech support they provide is extremely valuable, not available from the other sources, and well worth the extra cost in the purchase of the machine. The Addam’s Family machine is vintage early 1990’s and is a complicated machine comprised of many solenoids, switches, and wires. We bought the machine through Brooke and Nic Parks at The Pinball Company and they have been wonderful to work with. We use our pinball machine a lot and have had a few problems over the past 18 months. Most of the problems have been very simple – like a wire becoming detached. Our most serious problem involved the main display going out. In each case I was able to speak with Nic and he walked me through diagnostics. I am somewhat handy and have been able to fix all the problems to date with Nic’s guidance. He has also sent parts at little or no cost. We couldn’t be more pleased with our purchase through The Pinball Company and their ongoing support!

Steve

” The well-meaning denizens of the pinball enthusiast corners of the internet all suggested to me in unison “Don’t buy from a retailer, you will pay more than the machine is worth.” Armed with their seemingly sound advice, I set out to search for our Indiana Jones pinball machines through the smokey crevices and back-alleys of the internet. Craigslist, eBay, Pinside, KLOV. They all contained promising leads that ended in disappointment. Over-priced, poor condition machines, sellers not interested in shipping and a few shady characters later, I discovered The Pinball Company and engaged Brooke for pre-sales question. She was fast, attentive and courteous at every step of the process. In the end, it came down to a well-known arcade distributor or The Pinball Company. The level of service and machine quality advertised by The Pinball Company led me to choose them for our Indiana Jones pinball purchase. The machine was priced comparably to others on the internet but the condition was nearly perfect. Our expectations were exceeded at every turn! An expertly packaged machine (3 blankets, bubble wrap all safely wrapped in layers of plastic) arrived for reasonably-priced curbside delivery sooner than expected. The driver was friendly and courteous, came at the appointed time and was helpful getting the pallet into our garage. Thanks to a neighbor, a dolly, clever instructions and thoughtful packaging from The Pinball Company, we were playing the machine within an hour of delivery.

Peter

Contact

Send a Message

Visit Us

1234 Divi St. #1000
San Francisco, CA 92125

Open Hours

Monday – Friday: 2 pm – 10pm
Saturday – Sunday: 10am – 10pm